Returns & Exchanges

At Hexby, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure all original tags are attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package at any authorized courier location and keep your tracking receipt until your refund is processed.